Appendix B: Troubleshooting

Anti-virus Exclusions

Anti-virus software can sometimes cause Pegasus XRL to fail. To prevent this, you may want to prevent the anti-virus software from checking the XRL folders.

The default locations are 'C:\ProgramData\Infor Query & Analysis\' (data) and 'C:\Program Files (x86)\Infor\' (programs).

Microsoft Excel and 3rd Party Add-ins

Pegasus XRL may impact on other third party add-ins loaded at the same time by Microsoft Excel. Further, with Excel closed, double-clicking an associated Excel workbook file in Explorer starts Excel and XRL, but fails to open the workbook in the application. This is a known limitation with Excel when used in conjunction with third party add-ins.

If you experience either of these issues try using only one third party add-in at a time.

Pegasus XRL Add-in & Visual Studio Tools for Microsoft Office (VSTO)

Pegasus XRL is an Excel add-in and is represented as a menu item on the Excel menu or ribbon bar.

VSTO is a requirement because the Microsoft Excel add-in for XRL is a ‘COM’ add-in. VSTO is a requirement for COM add-ins. Without it the Pegasus XRL add-in (shown as ‘Infor Q & A’) will not be displayed.

If the menu or ribbon bar is not displayed, close Excel and uninstall XRL. Then reinstall Visual Studio Tools for Microsoft Office (VSTO) from www.microsoft.com/en-us/download/. Afterwards reinstall Pegasus XRL and reboot the PC.