Credit Control (Credit Management Centre)

Customer Accounts

If the Accounts tab is selected you can put one or more accounts on stop, change the credit limits and change the Credit Management Group. A note is automatically added to each affected customer record when accounts are placed on stop or taken off stop.

One or more customers must be selected before the Credit Control form can be opened.

A report is displayed before the accounts are updated. You can decide not to update the accounts after the report is shown.

Box	Description
Stop	This marks the selected customers as on stop or off stop. Credit notes, receipts and adjustments can still be posted in either the Sales Ledger, Invoicing or Sales Order Processing applications but new invoices cannot be posted. You will still be able to carry out allocation procedures in the Sales Ledger and you are given the option to create documents, quotations, pro forma invoices and sales orders in the Sales Order Processing or Invoicing applications. However the documents cannot be progressed to delivery notes or invoices until the customer is off stop. The 'on stop' indicator can also be set on the customer trading terms form linked to the customer record on the Sales Ledger - Processing form.
Credit Limit	This changes the credit limit for the selected customers. A credit limit of zero means unlimited credit rather than no credit limit. To signify no credit limit, enter '1'. Fixed Value: This replaces the existing credit limit with the value entered. Percentage Change: This changes the existing credit limit by the percentage entered. Enter a positive percentage to increase the credit limit. Enter a negative percentage to decrease the credit limit. Value Change: This changes the existing credit limit by the value entered. Enter a positive value to increase the credit limit. Enter a negative value to decrease the credit limit. Credit limits can also be entered on the customer trading terms form linked to the customer record on the Sales Ledger - Processing form. A default credit limit, to be used for all new customers, can also be created on the Sales Ledger - Utilities - Set Options form.
Last Reviewed	The date that the credit limit was last reviewed. This date is for memorandum purposes.
Correspondence	This marks the selected customers to receive debt correspondence using the Generate Correspondence command.
Minimum Debt	This updates the selected customers with a minimum debt level. Only customers with outstanding values equal to or greater than this value will receive debt correspondence using the Generate Correspondence command.
CM Group	This allocates a Credit Management Group to the selected customers. Groups are used to group customers so they can be filtered in Credit Management Centre. These codes are optional; you do not have to use groups in Credit Management Centre. Even if groups are created, you do not have to use one for each customer. You can allocate a group to some customers and not to others. You can group your customers for Credit Management purposes in any number of ways. For example you could group them according to whether they normally pay their invoices on time or are late payers, according to sales turnover for the year and therefore the importance of the customer to your business, according to the geographical location of the customers and so on.

Box

Description

Stop

This marks the selected customers as on stop or off stop. Credit notes, receipts and adjustments can still be posted in either the Sales Ledger, Invoicing or Sales Order Processing applications but new invoices cannot be posted. You will still be able to carry out allocation procedures in the Sales Ledger and you are given the option to create documents, quotations, pro forma invoices and sales orders in the Sales Order Processing or Invoicing applications. However the documents cannot be progressed to delivery notes or invoices until the customer is off stop.

The 'on stop' indicator can also be set on the customer trading terms form linked to the customer record on the Sales Ledger - Processing form.

Credit Limit

This changes the credit limit for the selected customers. A credit limit of zero means unlimited credit rather than no credit limit. To signify no credit limit, enter '1'.

Fixed Value: This replaces the existing credit limit with the value entered.
Percentage Change: This changes the existing credit limit by the percentage entered. Enter a positive percentage to increase the credit limit. Enter a negative percentage to decrease the credit limit.
Value Change: This changes the existing credit limit by the value entered. Enter a positive value to increase the credit limit. Enter a negative value to decrease the credit limit.

Credit limits can also be entered on the customer trading terms form linked to the customer record on the Sales Ledger - Processing form. A default credit limit, to be used for all new customers, can also be created on the Sales Ledger - Utilities - Set Options form.

Last Reviewed

The date that the credit limit was last reviewed. This date is for memorandum purposes.

Correspondence

This marks the selected customers to receive debt correspondence using the Generate Correspondence command.

Minimum Debt

This updates the selected customers with a minimum debt level. Only customers with outstanding values equal to or greater than this value will receive debt correspondence using the Generate Correspondence command.

CM Group

This allocates a Credit Management Group to the selected customers.

Groups are used to group customers so they can be filtered in Credit Management Centre. These codes are optional; you do not have to use groups in Credit Management Centre. Even if groups are created, you do not have to use one for each customer. You can allocate a group to some customers and not to others.

You can group your customers for Credit Management purposes in any number of ways. For example you could group them according to whether they normally pay their invoices on time or are late payers, according to sales turnover for the year and therefore the importance of the customer to your business, according to the geographical location of the customers and so on.

Transactions

If the Transactions tab is selected you can mark one or more invoices as in dispute or change invoice payment due dates.

Box	Description
Dispute	This either marks the selected transactions as in dispute or no longer in dispute. You can assign a reason code to a disputed transaction. If the Mandatory Reason Code option is selected on the Sales Ledger - Utilities - Set Options form, you must select a reason code when you mark a transaction as disputed. Otherwise a reason code is optional. A note is added to the customer account when a transaction is marked as disputed or when the dispute indicator is cleared. Disputed transactions are ignored in these commands: The Exhaust command used to allocate a receipt to one or more invoices from the Sales Ledger - Processing form. The Print Debtors Letters report from either the Reports menu or the Credit Management Centre. You can add new reason codes using the Sales Ledger - Maintenance - Reasons form.
Due Date	If required, enter a new payment due date for the selected invoices. If one invoice has been selected the current payment due date is displayed when the form opens. Otherwise the box is empty.

Box

Description

Dispute

This either marks the selected transactions as in dispute or no longer in dispute.

You can assign a reason code to a disputed transaction. If the Mandatory Reason Code option is selected on the Sales Ledger - Utilities - Set Options form, you must select a reason code when you mark a transaction as disputed. Otherwise a reason code is optional. A note is added to the customer account when a transaction is marked as disputed or when the dispute indicator is cleared.

Disputed transactions are ignored in these commands:

The Exhaust command used to allocate a receipt to one or more invoices from the Sales Ledger - Processing form.
The Print Debtors Letters report from either the Reports menu or the Credit Management Centre.

You can add new reason codes using the Sales Ledger - Maintenance - Reasons form.

Due Date

If required, enter a new payment due date for the selected invoices. If one invoice has been selected the current payment due date is displayed when the form opens. Otherwise the box is empty.