Set Options (Credit Management Centre)

This form is where you specify options and controls for using debt management in the Credit Management Centre.

Debt management in the Credit Management Centre provides a facility to design debtor correspondence and email covers, and send them to your customers. You can create different designs for each customer if required, or use the same design for all customers. You can design up to nine levels for requests for payment, or use the same design all the time.

Debtor correspondence is available in home currency only.

Open the Sales Ledger - Credit Management form and select the Accounts tab. Then select Company Debt Management - Set Options.

Box	Description
Use Debt Management	Switch that controls whether the debt management features in Credit Management Centre is used. When this is switched you must update the other boxes on the form. If this option is selected all debt management features outside of the Debt Management section in Credit Management are disabled. These are: - Debtor Reports - Print Debtor Letters - Utilities - Set Options (Debtors Letters boxes) - Utilities - 1st Debt Letter - Utilities - 2nd Debt Letter - Utilities - 3rd Debt Letter - Credit Management Centre - Accounts - Action-Reports - Print Debtor Letters - Credit Management Centre - Transactions - Action-Reports - Print Debtor Letters.
Maximum Levels	The number of levels of correspondence that you want to use for debt management, up to a maximum of nine. For example, if you set this to '3' you will be able to design three levels of correspondence to send to your customers. The time between each level is determined by the Print Correspondence by options below.
Same E-Mail for all levels	Controls whether the same email design is used for all levels of correspondence. Clear to use different emails for each correspondence level.
Always use next correspondence	Select to force debt management correspondence to be generated in level sequence, irrespective of how old the outstanding debt is. So level 2 will always follow level 1, level 3 will always follow level 2 and so on. Example ... You have set up three levels of debt correspondence - for overdue debt aged 30, 60 and 90 days. A customer owes you £3000.00, which has been outstanding for 30 days. You print debt correspondence for the first time for the customer so level 1 correspondence is used. After another 30 days you have not received payment but you decide to phone them to ask for payment instead of sending another letter. They commit to pay the balance owed. However even after another 30 days you have not received payment. The debt has now been unpaid for 90 days so you decide to send them a another letter. When this option is selected Level 2 debt correspondence is used because it is the next level after level 1. Even though level 3 correspondence would normally be used for debt aged 90 days or more. When this option is cleared Level 3 correspondence is used for debt aged 90 days or more.
Minimum debt	Enter the minimum level of debt for which correspondence will be generated. For example, if you enter £50 this will prevent correspondence being generated for debts of £50 and under.
Print correspondence by	This sets the amount of time between each debt correspondence level. This period can be based on either the number of accounting period or the number of days the debt has been overdue.
Ask to reset	Each customer's account is marked with an indicator if a debtors letter is generated. Select this option if you want operators to be able to clear that indicator whenever a receipt is posted to the account. A message will be displayed that allows the operator to reset the correspondence level on the customer's account. Show ... Example ... You have set up three levels of debt correspondence - for overdue debt aged 30, 60 and 90 days. A customer owes you £3000.00, which has been outstanding for 30 days. You print debt correspondence for the first time for the customer so level 1 correspondence is used. After another 30 days you have not received payment but you send them another letter - this time level 2 correspondence. They then send you a part payment for £1000.00 and promise to pay the remaining £2000.00 in a few days. Resetting the debt correspondence level When you post the receipt for £1000.00 in Opera 3 you decide to reset the level to a lower level. This means if you need to send the customer another debt correspondence, that lower level 1 correspondence will be used again. Not resetting the debt correspondence level When you post the receipt for £1000.00 in Opera 3 you answer 'No' to reset the correspondence level. This means if you need to send the customer another debt correspondence letter, that level 2 correspondence will be used. You have set up three levels of debt correspondence - for overdue debt aged 30, 60 and 90 days. A customer owes you £3000.00, which has been outstanding for 30 days. You print debt correspondence for the first time for the customer so level 1 correspondence is used. After another 30 days you have not received payment but you send them another letter - this time level 2 correspondence. They then send you a part payment for £1000.00 and promise to pay the remaining £2000.00 in a few days. Resetting the debt correspondence level When you post the receipt for £1000.00 in Opera 3 you decide to reset the level to an lower level. This means that, if you need to send the customer another debt correspondence letter, that lower level 1 correspondence will be used again. Not resetting the debt correspondence level When you post the receipt for £1000.00 in Opera 3 you answer 'No' to reset the correspondence level. This means that, if you need to send the customer another debt correspondence letter, that level 2 correspondence will be used.