Posting a Refund

Use the Refund command on the Action menu of the Customer form to record details of payments made to customers. You can also allocate the refund against outstanding transactions for the customer, and mark transactions as being disputed. If you do not want to allocate a refund at the time of posting, select the On Account option. You can allocate it later using the Allocate command.

To post a sales refund

1. Open the Sales folder, and then click Processing.

2. Retrieve the customer record for which you want to post transaction details, click Action and then click Refund. The Post Customer Refund form appears.

3. In the boxes provided, enter the refund details.

4. Click OK.

If you select the On Account option, you can post the refund to the account without allocation. If the option is cleared, the Allocations for Refund form appears when you click OK.

If the Allow Advanced Postings option is selected on the Sales Options form, select the Advance option to post the transaction to the next accounting period.