Posting a Credit Note

Use the Credit command on the Action menu associated with the Customer form to enter 'direct' credit notes for the currently selected customer. By 'direct' credit notes, we mean those raised for goods and/or services previously sold to the customer which do not involve SOP, Invoicing or Stock Control applications, and for which the original credit note document has been created outside the system.

To post a sales credit note

1. Open the Sales Ledger folder and then click Processing or click the Financials tab and then click Sales Ledger - Processing on the Ribbon Bar.

2. Retrieve the customer record for which you want to post transaction details, click Action and then click Credit. The Post Customer Credit Note form appears.

3. On the General tab, enter the transaction header details.

4. On the Analysis tab, select the analysis codes for the transaction as required.

5. Click OK. The Analyse Customer Credit Note form appears.

6. In the boxes provided, enter the breakdown of the credit note detail. As you complete each line, it is added to the list. If the Sales Ledger is linked to EC VAT, you can update them when the invoice is posted.

   • If you use the EC VAT application and you choose an appropriate VAT code, you can enter details for the SD report on the EC VAT SD Details form.

7. When the To Analyse box is zero, press ESC and then click Post.

If the Allow Advanced Postings option is selected on the Sales Options form, select the Advance option on the General tab to post the transaction to the next accounting period.

You can display the EC VAT details associated with the current item line using the EC VAT command on the Action menu associated with the Analyse Customer Credit Note form. This only applies if you have the EC VAT application installed and activated and have selected the EC Despatches SD option on the Options tab of the Company Profiles form in the System Manager.